We communicate and take action. We do not overcomplicate processes, because we know effective logistics starts with good client communication.
At GFL, we tailor solutions to specific needs and real operating conditions.
We help grow businesses that operate in a stable and predictable way over the long term.
For us, communication is part of everyday work, not just a slogan. We stay in constant contact with our clients and clearly communicate what is happening with each delivery – quickly, accurately, and respectfully. This ensures everyone knows where things stand and decisions can be made without unnecessary delays. When the market changes, we respond immediately. We act flexibly and responsibly, always with full understanding of the situation and the client’s needs. We know growth requires planning and consistency. That is why we build solutions that deliver value today and in the long term.
Budujemy długofalowe relacje i rozwijamy się z myślą o przyszłości – naszych klientów, partnerów i zespołu.
Joanna Rozwadowska,
Dyrektor Sprzedaży i Relacji z Klientami
We have nearly 20 years of experience in temperature-controlled logistics.
New Development Strategy 2025–2028
Updating the Mission, Vision and Values, and launching the Lean transformation
Expansion of services to include LTL and PTL in the Central and Eastern European market
Rebranding and change of name to GFL Sp. z o.o.
Expansion of our range to include FTL services within the European Union
Development Strategy for 2020–2024
Opening of a branch in Robakowo
Opening of a branch in Błonie
Opening of a branch in Sosnowiec
Obtaining the first IFS certificate, confirming the quality and safety of operations
The establishment of Green Factory Logistics
We care for the environment, which is why some of our documents are available electronically.
The Customer Service Department is available from Monday to Friday between 7:00 AM and 6:00 PM, on Saturdays from 8:00 AM to 4:00 PM, and by phone on Sundays. We can extend support in situations that require a quick response. We guarantee ongoing phone and email contact.
During our cooperation, we provide operational reports, service quality reports, and cost summaries – either on a recurring basis or on request. Reporting needs are agreed with the client on an ongoing basis.
Shipment status updates are provided through the TMS system, email notifications, and, when needed, directly by your Account Manager.
Yes. In justified cases, changes can be made after the cut-off time. However, each request is reviewed individually and depends on the current stage of order execution.
Orders can be submitted via the online platform or through system integration (EDI/API), depending on the agreed cooperation model.
Each pallet should be properly secured in accordance with GFL guidelines, taking into account stability, labeling, and the type of cargo. The master label should include recipient details, delivery date, product specification, and pallet numbering (e.g. 1/2, 2/2). We also provide support and guidance on pallet preparation for shipment.
Yes. We offer the option of receiving e-invoices in accordance with applicable regulations.
